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To set up a Call queue, in the Groups admin center, expand, choose, and after that select. Type a name for the Call queue in package at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to add a resource account for this Call line.

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Select the button beside the resource account you desire to assign to this Call queue. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, choose the button to add a resource represent this Call queue. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Type in a detailed. Agents see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button. On the pane, select the button. Representatives see the resource account name when they receive an incoming call.

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Assign outgoing caller ID numbers for the agents by defining several resource accounts with a telephone number. Agents can pick which outbound caller ID number to use with each outbound call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Car Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow representatives to utilize for outbound caller ID functions. Select the button beside the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned contact number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Agents see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've created this brand-new resource account for calling ID, you'll still require to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. When you've selected a language, choose the button at the bottom of the page. Define if you wish to play a greeting to callers when they get here in the queue.

The uploaded recording can be no bigger than 5 MB. If you select, the system reads the text that you type (up to 1000 characters) when the Call queue answers a call. Note When utilizing Text to Speech, the text must be gone into in the language selected for the Call queue.

Teams supplies default music to callers while they are on hold in a line. The default music provided in Groups Call lines is devoid of any royalties payable by your company. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all necessary rights and approvals to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound impacts, audio, brand names, names, and other content in the audio file from all pertinent rights holders, which may include artists, actors, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other celebrations who own, manage or certify the music copyrights, sound results, audio and other intellectual property rights.

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Review the requirements for including representatives to a Call line. You can amount to 200 agents through a Teams channel. You must belong to the group or the developer or owner of the channel to include a channel to the line. To utilize a Teams channel to handle the queue: Select the radio button and choose (overflow call answering service).

Select the channel that you desire to utilize (just basic channels are fully supported) and choose. The following clients are supported when using a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you use this option, it can take up to 24 hours for the Call line to be completely operational.

You can add up to 20 agents individually and up to 200 representatives via groups. If you desire to include private users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, choose, and after that choose. To to the line: Select, look for the group, select, and after that choose.

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Note New users contributed to a group can use up to 8 hours for their very first call to show up. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be added as representatives to the Call line. Important Known problem: Appointing personal channels to Call queues When utilizing a private channel calls will be dispersed to all members of the team even if the private channel just has a subset of staff member.

minimizes the quantity of time it considers a caller to be connected to a representative after the representative accepts the call. For conference mode to work, representatives in the Call line should use among the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Just mode. Agents who don't meet the requirements aren't consisted of in the call routing list. We recommend allowing conference mode for your Call lines if your representatives are using suitable clients (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call answering. Once you've picked your call addressing alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in queue for approximately 2 seconds when first signing up with the call.

If you need to utilize Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the representatives, the mix of and isn't supported. If you require to utilize, choose,, or as the.

When using and when there are less calls in line than readily available representatives, only the first two longest idle representatives will be presented with calls from the queue. When using, there might be times when a representative receives a call from the queue quickly after becoming unavailable, or a brief hold-up in receiving a call from the queue after ending up being available.